We take every detail of the data you entrust to shuffle seriously. This page explains exactly how your information is collected, used, protected, and what your rights are as a user of our platform.
Welcome to shuffle — an online casino platform operating under the domain shuffle.ml. This Privacy Policy is an official document that explains our practices for collecting, processing, storing, and protecting your personal information whenever you use our services.
By registering an account or continuing to browse the shuffle website, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision herein, we encourage you to contact our support team before continuing to use the platform.
This Privacy Policy applies to all shuffle users, including website visitors, registered members, and shuffle mobile app users. It also covers all your interactions with our platform, including account registration, gaming activity, financial transactions, and communications with our support team.
shuffle's Commitment: We do not sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent. Your privacy is not our product — it is our responsibility.
Shuffle collects various types of information depending on how you interact with our platform. This data collection is necessary to enable us to provide a secure, fair, and personalised service to every member.
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | Account verification (KYC) |
| Financial | Bank accounts, e-wallets | Deposit & withdrawal processing |
| Technical | IP address, device type | Security & fraud prevention |
| Behaviour | Game history, sessions | Responsible gaming & personalisation |
| Communication | Chat logs, email | Customer support & audit records |
Every piece of information shuffle collects has a specific and legitimate purpose. We do not use your data beyond the scope stated here without first obtaining additional consent from you.
You may opt out of marketing communications from shuffle at any time via your account settings or by contacting our support team. Withdrawing marketing consent will not affect your account functionality.
The security of your personal information is shuffle's top priority. We implement multiple layers of technical and operational protection to ensure your data remains safe from unauthorized access, breaches, or misuse.
Shuffle retains your personal data for as long as your account is active or as long as necessary to fulfil the stated purposes. Following account closure, certain data may be retained for a minimum period of 5 years to meet AML legal compliance requirements and applicable tax obligations. After that period, data will be securely deleted or anonymised.
Never Share Your Password: While we protect your data on the server side, account security also depends on your own actions. The shuffle team will never ask for your password through any communication channel.
Shuffle does not sell or rent your personal data to any third party for commercial purposes. However, in the course of operating the platform, we may share necessary data with specific parties as follows:
Cross-Border Transfers: Some of our service providers may operate outside Malaysia. In such cases, shuffle ensures that data transfers are conducted with equivalent protection through data transfer agreements that comply with international standards.
Shuffle uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the shuffle website.
You can manage or delete cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect your experience on the shuffle platform.
Shuffle recognises and respects your rights over your personal data. You may exercise the following rights at any time by contacting our privacy team:
Request a copy of all personal data we hold about you.
Correct any inaccurate or incomplete information.
Request deletion of your data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format.
Request restriction of data processing in certain circumstances.
To exercise any of the above rights, please contact us at [email protected]. We will respond to your request within 30 days from the date of receipt. In complex cases, this period may be extended by up to 60 days with notification to you.
Some data deletion requests may not be fully fulfilled if the data in question is required to meet legal obligations, resolve ongoing disputes, or enforce our agreements with you. In such cases, we will inform you of the reason for the restriction.
Shuffle is an adult entertainment platform permitted only for users aged 18 years and above. We do not intentionally collect or process personal data from individuals under the age of 18.
Should shuffle discover that personal data has been collected from a person under the age of 18 without our knowledge, we will take immediate action to delete that information and close the relevant account. Parents or guardians with concerns about this are welcome to contact us directly at [email protected].
Absolute Prohibitions: Registration by minors is strictly prohibited. shuffle's age verification system is designed to detect and prevent access by children and teenagers. Any attempt to bypass this system constitutes a serious violation of our Terms and Conditions.
Shuffle reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect user data.
Any significant changes to this Privacy Policy will be communicated to you via email to your registered address or through an in-platform notification on shuffle, at least 14 days before those changes take effect. This gives you sufficient time to review the changes and make an informed decision.
The date of the latest update is always displayed at the top of this page. Continued use of the shuffle platform after the effective date of a policy change is considered acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how shuffle handles your personal data, do not hesitate to reach out to us through the following channels:
For official requests relating to data rights (access, deletion, correction), please submit a written request via email with the subject "Data Rights Request" along with your full name and account number to expedite processing.
Shuffle is committed to resolving every privacy inquiry transparently and professionally. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.
Here is how shuffle keeps your information secure and your privacy respected at all times.
All data transmitted between your device and shuffle's servers is protected with 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
Enable 2FA on your shuffle account for an additional layer of security. Even if your password is compromised, hackers still cannot access your account without the verification code.
Shuffle's automated monitoring system operates around the clock to detect any suspicious activity on your account and take preventive action immediately.
Your financial information and identity documents are stored separately from your gaming data, with strict multi-layered access controls applied to each data category.
Shuffle complies with applicable data protection legal requirements, including AML and KYC requirements, ensuring your data is handled to the highest standards.
You have full control over your personal data. Update your information, request data access, or close your account — all easily done through your account panel or by contacting our support.
Answers to the most frequently asked questions by shuffle members regarding personal data protection.